There are few things more frustrating than having to cancel. A long-awaited family day can be ruined if you or a loved one has been pinged. Moreover, you won’t want to be out of pocket either! Don’t panic, there are ways you can get your hard-earned money back. Let’s talk more about test and trace refunds.
Do I have to self-isolate?
As from August 16, you will no longer asked to self-isolate if notified by the NHS Covid app. But you must be either under 18 or had both Covid jabs and take a PCR test instead. Usually, if an event is cancelled, ticket sellers are responsible for giving customers refunds. However, if you or a family member is self-isolating, can you get a refund?
Check the T&Cs for your ticket provider, if you’re contacted by NHS Test and Trace and asked to self-isolate. You are more likely to be entitled to a refund if you bought your ticket before March 2020. Check with Test and Trace for written evidence as proof you’ve been asked to self-isolate. An email should do the job and contact the ticket seller requesting a refund. However, if you’ve only received a single dose, you will still be advised to self-isolate for 10 days. Notifications to self-isolate from the NHS app are advisory. Therefore, the T&Cs for cancellation and refunds set by the ticket seller are likely to still apply.
If you don’t get your money back from the ticket seller, there are other alternatives which may work.
Depending on how you paid, contact your bank or credit card company. Tell them about your situation and raise a claim. Any purchase of more than £100 and less than £30,000 using your credit card has extra protections should something go wrong. If you paid by debit card, ask your card provider to reverse the transaction using the chargeback process.
For peace of mind, consumer champions Which? have published a comprehensive list of attractions and their refund policies.
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